Understanding the challenges families face when caring for a loved one with Alzheimer’s or Dementia, it was important that we provided Allied Professionals as an independent service in delivering
The Ashby Memory Method™.

If you or your family feel the need of professional services, please review our
Facilitators biographies and note the areas they serve.Simply fill in the form and we will contact you.

Interested in taking our training and helping your community? Sign up!


                                       Dawna Ramsay – Ottawa FacilitatorDawna Ramsay
Dawna’s professional experience includes her most recent role as Director of Community Partnerships with the Council on Aging of Ottawa, where she was lead of a collective impact project to reduce social isolation of seniors in Ottawa. Prior to that, she was Executive Director of the Academy of Medicine Ottawa for 17 years and was with the Canadian Medical Association for 14 years.

Dawna has had influence in the medical and social services communities through developing and strengthening community partnerships and stakeholder relations. She has had many years of experience in developing and implementing educational and professional development conferences and seminars, organizing meetings and events, strategic planning, governance, communications, policy and program development.

Dawna cares about her community. She is a recipient of the United Way’s Community Builder Award, the Ontario Medical Association’s Community Service Award and most recently received a Medal for Significant Contribution from the Military Family Resource Centre. Dawna was a volunteer with Ottawa Therapy Dogs for five years and visited a home in her neighbourhood for adults with severe mental and physical disabilities. In September 2017, she was volunteer (sports crew) with Invictus Games, an international adaptive multi-sport event for wounded, injured or sick armed services personnel and their associated veterans.
Dawna is a compassionate person who enjoys being with seniors. She is concerned about issues regarding our aging population and thankful for the opportunity to be a consultant to Pivotal Aging Innovations, offering specialized support for people with dementia and their families. She is a certified practitioner of the Ashby Memory Method, an evidence based, person-centred program of thinking and activity focused exercises that helps those already experiencing memory loss and early to moderate dementia to manage their symptoms better, for longer, improving their quality of life, while reducing caregiver stress.

Joan Cass

Joan Cass

B.A. (Hons.), MSW, RSW.

After 30+ years working as a medical social worker in hospitals providing patient/family-focused care, passionately advocating for the “right thing”, and colouring outside the lines, I decided to serve clients as an independent practitioner so that all my efforts can be focused on meeting the needs of my clients. Having obtained my Certificate in Dispute Resolution and completed my Advanced Certificate in Dispute Resolution from York University, I am eligible to apply for my “Qualified Mediator” designation. I have been enjoying working with Essential Conversations Project® as a Designated Facilitator™ and a Master Coach (in training), assisting families with sharing and hearing each other’s perspectives so that they may successfully move through the transitions that come with aging. More important than degrees, certificates and designations, I bring many years of experience accompanying people in challenging transitions, including caring for my own parents, along with my siblings, through both physical illnesses and dementias (Alzheimer’s, Dementia and Vascular Dementia).

Now I am excited to begin working with participants and their families implementing AMM™ with love, humour, and fun!

I live in downtown Toronto and am available to serve clients in the GTA.



Denise Bedard

Denise Bedard

Phd. (c) Health Rehabilitation Sciences Health & Aging; Mhs Organization Leadership; Ba Kin

With more than three decades of experience in the care of seniors, Denise Bedard is the past Director of Dearness Home where she and her team engaged in developing a Centre of Excellence in Long Term Care, in partnership with Western University and the community. Past President of the Federal/Provincial London Region Women’s Association and presenter to the Queen’s Park Legislative Committee Hearings on Bill 140 LTCHA in 2007, Denise has received recognition from the Government of Ontario with an award for Leading Women and Building Communities.
Denise’s vision of systematizing the various workable treatment techniques for seniors’ care givers, and creating a teachable methodology for this treatment has been her life’s work. This methodology forms the backbone of Pivotal Aging Innovations.

She has her Master’s in Health Studies Leadership and is working toward completing her PhD, specializing in Health and Aging, with a strong focus on People-Centred Care and Geriatrics. —

Denise Bedard Founder Pivotal Aging Innovations Inc. and Canadian Seniors Association

Denise serves the London, Woodstock and K/W regions


                                       Shelly Font 

Shelly Font Trained in PIECES, GPA, U-First Approach, RAI -CHA Master Trainer, Montessori Based Programming for Dementia and The Spaced Retrieval Approach, Falls Prevention Initiative Trainer, STEPS program for falls prevention, Aquafit

Forming relationships with families, clients and community partners; promoting quality service provisions through strong leadership to service teams.  Developing, maintaining and strengthening partnerships to better service senior client base.  In 2012 recognized as a bright and energetic ambassador for the company receiving Leadership award.  A respected public speaker, coach and strong networker both within the company as well as in the community with a strong knowledge base of seniors and senior services.

With 15+ years of working with seniors in a wide breadth of settings from dementia specific adult day programs, community housing/ Supports for Daily Living, retirement, LTC to acute care Shelly is dedicated to helping families and seniors in all aspects of the aging process.  Shelly offers a positive attitude and deep passion for advocating and helping families and seniors; navigate the healthcare system to gain access to services and supports they need to enhance their lives and independence.  An original thinker that brings creativity, resourcefulness, vitality; creating positive, supportive environments for education, growth and learning exchange.  Being a newly trained AMM master trainer Shelly looks forward to this new chapter of educating and sharing with other healthcare professionals and families this tool to enhance the lives of seniors with dementia.  Shelly serves the Burlington/Halton areas

Barbie Corp Barbie Corp

RN, CPMHN, GNC. As a Registered Nurse in good standing with the College of Nurses of Ontario she is certified in Psychiatric Mental Health Nursing as well as in Gerontological Nursing through the Canadian Nurses Association. Barbie has been a passionate care provider and advocate for more than 35 years ranging in roles from Health Care Aide, Registered Nurse to Nurse Specialist. Barbie is also a certified PAC Approved Dementia Consultant, providing and ensuring a better quality of life for our loved ones with dementia. As a certified instructor of Non Violent Crisis Intervention through the Crisis Prevention Institute she has trained staff in hospital settings in verbal and physical de-escalation techniques. Barbie’s role as an instructor of the Gentle Persuasive Approach (GPA) to Dementia Care enriched the lives of not only the seniors in our health system, but also those caring for them. Barbie is P.I.E.C.E.S. trained as well as trained in Dementiability-The Montessori Way. As a previous Psychogeriatric Nurse Specialist Barbie ensured high standards of culturally competent care for a wide variety of patients with diverse needs. Barbie has provided consultation to colleagues regarding medication (following the guidelines in the BEERS Criteria for Potentially Inappropriate Medications), risk management and safety as well as plans of care. As a former educator Barbie educated family’s and patients through the Cardiac Rehabilitation (Stress and Depression) program. Barbie has developed curriculum and facilitated groups for cognitively intact seniors in the City of Kawartha Lakes. Barbie strongly believes in providing a better quality of life for those we love as they travel along this journey known as dementia. She has and is willing to provide cognitive testing, and guidance as seniors navigate the health care system. Barbie services The Kawarthas and surrounding area.

Celia McDougall

Celia McDougall

Sociology (B.A.)

She is a hard-working and passionate professional with over 35 years of experience in serving the senior community and healthcare.  Celia currently works with individuals of varying cognitive abilities at Warden Woods Centre as a recreationist developing, designing and facilitating programs that promote health and wellness.  Living out a legacy of compassionate, loving care for seniors set by her parents, Roy and Doris McDougall (founders, Owners, and operators of a LTC facility for 50+ years), Celia has had the passion for taking care of others since childhood.

Along with being a Branksome Hall alumni and obtaining her degree from Windsor University, she also has a diploma in Recreation and Leisure, U-First Alzheimer’s training, Sam Steps: Fitness for Seniors Training and is a certified AMM Allied Professional.  With her experience in long-term care, retirement and community settings, she realizes that the best results come from treatment where the integration of laughter, fun and a loving environment are present. Meaningful, stimulating recreational activity is vital for the mental health of this demographic.

As she has had the pleasure of taking care of both of her parents at home, she is very excited to have the opportunity to assist families in improving the quality of life of their loved ones.

Please contact Celia for all of your East GTA needs.



Dawn Wiggins

Dawn Wiggins

RPN, Trained in P.I.E.C.E.S, GPA,
DementiAbility (a montessori approach to dementia),
Certified PAC Consultant (Teepa Snow), Certified Dementia Practitioner and president and Director of Operations of:  ‘New Dementians Professional Homecare’.

She is a registered nursing professional in the province of Ontario and has over 20 years of frontline healthcare experience. She leads a dynamic team of healthcare and homecare experts dedicated to one thing-making a positive impact in the lives of Seniors and their loved ones. Rather than focusing on “tasks” like most other homecare companies, Dawn and her team focus on “caring” and bringing as much joy as possible to the lives of each and every client, everyday.
Dawn has served in a number of different capacities over the years and has a wealth of experience in acute care, long term care, psychiatric care, home care, rehabilitation and palliative care.
Her greatest passion, however, is caring for clients with Alzheimer’s and other Dementias. She has a deep and unique understanding of the disease that allows her to connect with her clients and their families in a very special way. She has built and managed world class dementia care units at the institutional level and now brings that knowledge, insight and experience to the local homecare market., Dawn is also a Certified First Aid and CPR Instructor. She is also an expert in wound care, patient handling, slips, trips and falls and infection control.

Dawn lives in Collingwood and serves clients in Simcoe and Grey Bruce.


Eileen Fortin

Eileen Fortin

B.Sc. (Psychology – University of Toronto)

She is a committed professional who has worked from a client centered and motivational perspective to assist clients achieve their goals. She is a dedicated individual with proven experience who has worked independently and collaboratively, assisting with the re-integration of clients with traumatic brain injury (TBI) back into their community. She also possesses a Diploma in Career and Work Counselling (George Brown College), and a Graduate Certificate in Mediation/Alternative Dispute Resolution (Durham College). She has a special interest in Elder Mediation and is trained in The Montessori Way for clients with dementia. Eileen is also trained as an Essential Conversations Project facilitator, whose focus is on guiding families through the process of making plans for retirement, estate planning, caregiving, and other life transition issues. Considered reliable and trustworthy in sensitive situations requiring diplomacy and confidentiality, she is knowledgeable of the issues and concerns that arise with elder care.

Eileen lives in Whitby, and is available to clients living in Whitby, Oshawa, Ajax, Pickering and Brooklin.




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